Refund policy

Last Updated: FEB 2024

Welcome to the returns and refunds framework of WANTHROS, a brand operated exclusively by Vajraji Groups. By finalizing a transaction, initiating a checkout sequence, or otherwise engaging with the WANTHROS e-commerce ecosystem, you, the consumer, explicitly acknowledge, accept, and agree to be bound by the exhaustive, multidimensional return, replacement, and refund protocols delineated herein. We strongly advise a meticulous review of this entire document prior to purchase, as it governs the post-purchase experience and the reversal of financial transactions.

SECTION 1: GENERAL RETURN AND REPLACEMENT FRAMEWORK
At WANTHROS, we strive to ensure complete customer satisfaction. We offer a Free 7-Day Return and Replacement Window for eligible merchandise. This 7-day period commences on the date of successful delivery as confirmed by our third-party courier partner's tracking data. To be eligible for a return or replacement within this window, the customer must strictly adhere to the following criteria:

  1. The product must be entirely unworn, unwashed, and free from any stains, perfumes, deodorant marks, or alterations.

  2. The product must be in its original packaging, with all original tags, labels, and accessories intact.

  3. The customer must possess a valid proof of purchase (Order ID).

  4. The customer must initiate the return request by contacting our support team via the designated email channels. Returns initiated through social media comments or direct messages will not be processed.

SECTION 2: ADMINISTRATIVE RETURN PROTOCOL AND VERIFICATION
Upon initiating a return request within the specified 7-day window, the customer will be required to submit unboxing video evidence and clear photographic documentation of the product. This step is mandatory to verify the condition of the merchandise and prevent fraudulent claims. Once the initial request is reviewed and approved by our quality assurance team, the customer will receive instructions regarding the return shipment. The customer is advised that merely initiating a return request does not automatically guarantee approval. WANTHROS and Vajraji Groups reserve the exclusive right to reject any return request that fails to meet the stipulated criteria.

SECTION 3: EXHAUSTIVE ENUMERATION OF EXCLUSIONS AND NON-RETURNABLE CATEGORIES
Notwithstanding the general provisions outlined in Section 1, the customer explicitly acknowledges and agrees that certain categories of merchandise are strictly exempt from the standard return and replacement protocol due to hygiene, logistical, and promotional considerations. These non-returnable categories include, but are not limited to: innerwear, personal care items, and clearance inventory. Furthermore, promotional acquisitions classified as Flash Sale merchandise are absolutely exempt from return, replacement, or refund eligibility. The highly discounted, time-sensitive, and limited-quantity nature of these promotional events precludes the logistical possibility of managing returns or exchanges for such items. By participating in a flash sale and executing a purchase, the customer irrevocably waives any right to return or exchange the purchased merchandise, regardless of the reason, including but not limited to sizing issues or subjective dissatisfaction with the product.

SECTION 4: REFUND PROCESSING TIMELINES AND FINANCIAL DISBURSEMENT
Once a returned item is physically received at our fulfillment center, it undergoes a rigorous quality assurance inspection. This inspection process may take 3 to 5 business days. If the return is approved, the refund will be initiated accordingly:

  • For Prepaid Orders: Refunds will be credited exclusively to the original method of payment utilized during the transaction. Please allow a standard processing period of 3 business days for the amount to reflect in your bank account, as financial institutions possess varying internal clearing timelines.

  • Shipping Costs: Original shipping fees are non-refundable. Unless the return is necessitated by a verified manufacturing defect or an error on our part, the customer shall bear the sole financial responsibility for return shipping costs.

SECTION 5: LIMITATION OF LIABILITY AND DISPUTE RESOLUTION
By completing a purchase, the customer irrevocably waives any right to hold WANTHROS or Vajraji Groups liable for consequential, incidental, or indirect damages arising from return disputes, sizing inaccuracies, or color variations caused by monitor displays. Any disputes arising out of or related to these terms shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts in Karnataka. The customer agrees to indemnify and hold harmless Vajraji Groups and WANTHROS against any claims, damages, or expenses arising from a breach of these terms.

SECTION 6: AMENDMENTS AND MODIFICATIONS
WANTHROS reserves the unilateral right to amend, modify, alter, or update this Returns and Refunds Policy at any time without prior notice. It is the customer's responsibility to review this policy periodically for changes. Continued use of the website following the posting of any changes constitutes acceptance of those changes.

SECTION 7: CONTACT AND SUPPORT
For any inquiries, grievances, or clarifications regarding this policy, the customer may contact our support team at wanthros.co@gmail.com or vajrajigroups@gmail.com, or call us at +91 6364257679. Please allow up to 6 business hours for a response due to high inquiry volume.